Frequently Asked Questions
Not at all. Our sensors have no cameras and no microphones, they do not watch or record you and have been designed to not get in the way of your life at all. We've made sure to totally respect your privacy, it's our priority.
Only your care provider and carer can see your activity, with your consent, to help provide the best care for you. Your data is held securely and with full confidentiality.
The Lilli platform gives your carers a view of your daily living to give them better knowledge of your care needs, This can help them give you the best care at the right time.
Absolutely not. Lilli has been designed specifically to work with care workers helping them to help you better, giving you the care and attention you need when you need it the most.
At Lilli your privacy is our top priority. Lilli's technology is committed to ethical practice when it comes to use of data. We adhere strictly to national privacy laws and data protection guidelines. Lilli will never sell or share your data without vour consent.
Lilli is designed to be simple. You don’t need a smartphone, Wi-Fi, or any technical skills. Once it’s installed, you don’t have to do anything, just live life as normal.
You’re always in control. The app only shows simple updates about how things are going. You choose who has access and you can change your mind at any time.
Lilli helps build a clearer picture of how things are going at home. It’s often used during short-term assessments or after hospital discharge. It means the right help can be put in place more quickly, helping you stay safe and independent.
If there’s ever a problem, our support team will sort it out. Just let your care team know – you won’t be left to fix it yourself.
Yes. Lilli works safely in all kinds of homes and meets modern safety standards. It uses very little power – just a few pence a month.
That depends on your situation. Sometimes it’s used short-term, like during reablement. In other cases, it’s helpful for longer. Your care team will talk it through with you.
No. Unlike pendants or alarms you need to wear or press, once installed Lilli works in the background, you don’t need to do or wear anything.
That’s completely fine. Using Lilli is always your choice. If you decide it’s not right for you, just speak to your care team about having it removed.
