Helping Bromley residents stay independent, with the right support at the right time.
The London Borough of Bromley is working in partnership with Lilli to help residents live safely and independently at home and to make sure they get the right support when they need it.
As part of Bromley’s assessment and review process, Lilli helps the Council understand residents’ needs more accurately. This means Bromley can identify the right care package and provide the right support or services when they’re needed.
As featured in Our Bromley magazine (August 2025 edition)
Why Bromley is using Lilli
Lilli helps the London Borough of Bromley:
- Offer faster, more personalised support
- Identify the right care package based on real daily patterns
- Help residents stay safe and independent at home for longer
What residents are telling us
Feedback from Bromley residents shows that Lilli helps them feel more reassured about their loved one’s safety and confident in the care being provided. They also said Lilli helps them get the right support for their needs and live more independently at home.
By understanding daily routines, Lilli helps Bromley spot when extra support might be needed, so they get the right help sooner.
Real care stories from the London Borough of Bromley
Living independently at 86
Lilli helped spot early changes and guide safer care at home
The family had noticed a few small changes and were beginning to worry. With Lilli in place, they could see moments of unsettled activity and a late-night door opening that suggested their loved one might need a little more support. This insight helped the team make a gentle increase to their care, keeping them safe at home and giving everyone much-needed peace of mind.
Supported to live well, every day
Lilli helped reduce care needs and promote independence
Lilli was introduced as part of a routine care review. Over time, it showed steady routines, safe use of appliances and reassuring moments of independence. With this clarity, the care team felt confident easing support slightly, giving them more freedom day-to-day and lightening the load on everyone involved.
Living at home with memory concerns
Lilli helped reduce distress and give the family peace of mind
The family were worried after receiving distress calls at odd hours, unsure whether their loved one might be trying to leave the house. With Lilli and a nightly welfare call in place, they could finally see what was happening, no attempts to leave and a steady familiar routine. Using the Lilli Friends & Family app brought extra reassurance. With everything running smoothly, the distress calls eased and their loved one was able to stay safely and comfortably at home.
What is Lilli?
-
- Lilli is a small set of smart home sensors (no cameras, no mics)
- It learns daily routines, like movement or kettle use
- It alerts the right people if something unusual happens
- You don’t have to do or change anything
Installation is quick and handled by a qualified professional. The system can stay in place for as long as it’s needed.
Watch our short explainer video
Frequently Asked Questions
What happens next?
- If you’ve been referred for an assessment or review, Lilli may be suggested as part of that process.
- If you’ve received a letter or email, follow the instructions provided.
If you have any questions or would like to speak to someone, please contact: